When NetApp support requests the logs, it can be uploaded via FTP as below:
sanaswati$ ftp ftp.netapp.com
Trying 216.240.18.101…
Connected to ftp.netapp.com.
220 ftp.netapp.com NcFTPd Server (licensed copy) ready.
Name (ftp.netapp.com:sanaswati): anonymous
331 Guest login ok, send your complete e-mail address as password.
Password:
230-You are user #2 of 100 simultaneous users allowed.
230-
230-
230- Welcome to NetApp FTP server.
230-This server is for the use of NetApp customers and employees only.
230- All other use is prohibited.
230-
230-
230-To upload ONTAP core files, change directories to to-ntap.
230-To upload Netcache core files, change directories to incoming/cs/netcache.
230-Please use Binary mode to upload files.
230-
230-
230-NOTE: You must open a Customer case/call record
230- before transferring the core file.
230-
230-To upload ONTAP core files
230-
230- ftp> cd to-ntap
230- ftp> bin
230- ftp> put core.<sequence_number>.nz <case_number>.core.<sequence_number>.nz
230-
230-To upload NetCache core files
230-
230- ftp> cd incoming/cs/netcache
230- ftp> bin
230- ftp> put core.<sequence_number>.nz <case_number>.core.<sequence_number>.nz
230-
230-
230- Example:
230- ftp> put core.3.nz 82329.core.3.nz
230-
230-HTTP/HTTPS are also available for core/trace/stat/log files uploads.
230-See http://upload.netapp.com for details.
230-
230 Logged in anonymously.
Remote system type is UNIX.
Using binary mode to transfer files.
ftp> bin
200 Type okay.
ftp> hash
Hash mark printing on (1024 bytes/hash mark).
ftp> cd to-ntap
250 “/incoming/cs/ontap” is new cwd.
ftp> put 123456789.log
local: 123456789.log remote: 123456789.log
227 Entering Passive Mode (216,240,18,101,201,54)
150 Data connection accepted from 87.115.140.23:51799; transfer starting.
#
226 Transfer completed.
5 bytes sent in 00:00 (0.02 KiB/s)
ftp> bye
221 Goodbye.
sanaswati$
Alternatively, you can go to http://upload.netapp.com and upload the file via HTTP or HTTPS if outgoing FTP access is restricted from your location
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